Privacy Policy

Who we are

Our website address is: https://wineandgrapetrading.co.uk.

We are wholly owned by Defined Wine Ltd registered as a company in England (11696052) and registered with the Information Commissioner’s office as a data controller (ZA675306). You can contact us with regards to this privacy notice at Contact Us.

How we use your personal data

We use your personal data to provide our services. When you request access to our services, we’ll collect some of your personal details, to make sure you have everything you need to make the most of our services. We only ever use the information we collect to support the delivery of the services you’ve asked for.

Examples of the types of personal information we may collect are:

• Name
• Address
• Email address
• IP address for your device (if visiting our website)
• Payment card data (processed by our payment services provider Stripe) {Stripe Privacy notice link}

Keeping and storing your data

If you’re a current or past user of our services, we’ll keep a copy of your personal details for no longer than 6 years, from the time your active relationship with us ends. Holding on to data allows us to keep accurate records and to handle any future complaints.

Sharing your data with third parties

We respect your privacy and that’s why we don’t share any data with third parties for marketing purposes. However, we will pass your information to a limited number of third parties for the following reasons:

To deliver the services you’ve asked for, which includes sharing your information (email address and name only) with someone who listed an item or is responding to your listing.

For legal or regulatory purposes including fraud prevention

Marketing preferences

We only want to talk to you if you want to hear from us. Whenever we collect your personal information we’ll give you the opportunity to let us know how you’d like us to get in touch in the future. We promise not to inundate you with marketing messages, but we also understand if you’d prefer not to receive anything from us.

You can of course change your mind at any time by contacting us using the details in the Contact Us section. You’ll also find an unsubscribe link at the bottom of every marketing email we send to you.

Cookies

If you respond to a listing on our site you may opt-in to saving your name, email address and password. These are for your convenience so that you do not have to fill in your details again when you leave another listing. These cookies are retained for the logged in session.

If you visit our login page, we will also set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also store your login in the session cookie. Login cookies last for the duration of the session, and screen options cookies last for a year. If you log out of your account, the login (session) cookies will be removed.

For further information on the Cookies set and how we use them, please see our Cookie Policy.

What rights you have over your data

If you have an account on this site, or have responded to a listing, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Complaints

If, at any time, you feel that we haven’t processed your data fairly or you’re not satisfied with how we’ve handled your personal information, you can contact the Information Commissioners Office, who will look into this for you. For full details about how to share any concerns you may have, visit www.ico.org.uk/concerns/

Privacy Notice version 1.0 last updated 23 May 2021